Arcade is experiencing issues with the editor and Chrome Extension captures due to elevated errors with our hosting provider

Incident Report for Arcade Software

Resolved

This incident has been resolved.

Posted Jun 13, 2023 - 14:54 PDT

Monitoring

Our deployment to CLE1 (Cleveland, USA) worked and the service is back up.

Posted Jun 13, 2023 - 13:30 PDT

Update

Per Vercel's recommendation, we're switching our serverless function deployment region CLE1 (Cleveland, USA) and redeploying. Service should resume in 20 minutes once the build completes.

Posted Jun 13, 2023 - 12:47 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 13, 2023 - 12:26 PDT

Update

AWS Lambda function invocation is experiencing elevated error rates in US-East. You can follow updates here: https://health.aws.amazon.com/health/status

Posted Jun 13, 2023 - 12:23 PDT

Investigating

We are seeing 500 errors while using the Arcade editor and Chrome Extension. The issue is related to an outage that's taking place with our hosting provider (Vercel). Published Arcades are rendering as expected.

Posted Jun 13, 2023 - 12:10 PDT

This incident affected: Arcade Extension, Flow Builder, Arcade Viewer (Published Arcades), Arcade Analytics, and GIF & Video Export.